KOKO is only responsible for orders placed through official channels. Purchases made through third-party sellers, unauthorized pages, or resellers are not covered for support, exchange, refunds, or claims.

• Attempting unauthorized access to website systems or customer data
• Interfering with website functionality
• Providing false or misleading information
• Copying content, product information, or brand assets without permission
• Placing fake, suspicious, or fraudulent orders

KOKO reserves the right to restrict, refuse, or cancel services if misuse or harmful activity is identified.

KOKO makes every effort to display product images, colors, descriptions, sizes, and pricing accurately.

Minor variations may occur due to lighting, screen settings, fabric texture, or production differences.

Product availability and information may change without notice.

All prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

KOKO reserves the right to change prices, offers, and promotions without prior notice.

Orders may be canceled if pricing or system errors occur.

Order confirmation through email, SMS, or WhatsApp does not guarantee final acceptance.

Orders may be held or canceled due to:

• Stock unavailability
• Payment issues
• Incorrect customer details
• Fraud detection
• Pricing/system errors
• Delivery limitations
• Bulk order verification

KOKO may offer online payment and Cash On Delivery where available.

Payment processing may take up to 3 business days depending on bank approval and payment verification.

Orders may be held or canceled if payments are declined or flagged.

Local orders generally require 3–5 working days depending on availability and location.

International deliveries may require additional processing and customs time.

Delivery timelines are estimates and may vary due to operational circumstances.

Shipping charges may vary depending on order value, shipment weight, location, and destination country.

International taxes, customs duties, and related charges remain the customer's responsibility.

Return and exchange requests are subject to KOKO Return & Exchange Policy.

Local orders are eligible for exchange only unless specifically approved under exceptional circumstances.

Customers may request cancellation as soon as possible after order placement.

Orders already processed, packed, or dispatched may not be eligible for cancellation.

Please do not accept any package that appears damaged, opened, or tampered with.

KOKO will not be responsible for parcels accepted in damaged condition.

Customers are responsible for maintaining confidentiality of account credentials and payment details.

Information provided during purchase must remain accurate and updated.

All content including logos, images, text, graphics, videos, and website assets are owned by KOKO or authorized partners.

Unauthorized use, reproduction, or distribution is prohibited.

Promotions and discount offers may be modified, withdrawn, or canceled at any time.

Items marked as Final Sale may not qualify for returns or exchanges.

Customer information is handled according to KOKO Privacy Policy.

KOKO is not responsible for content, security, or privacy practices of third-party websites and services.

KOKO does not guarantee uninterrupted website operation and is not liable for indirect losses caused by system failures, delays, or third-party services.

KOKO reserves the right to modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of updates.

• Website:
  kokoretail.com
• Phone / WhatsApp:
  0326 0005656
• Email:
  sale@kokoretail.com
• Instagram:
  @kokoretail
• Facebook:
  KOKO Facebook