Return & Exchange Policy
At KOKO, we want every purchase to feel right. If your order does not meet your expectations, our Return & Exchange Policy is designed to make the process clear, fair, and convenient.
Policy For Local Orders
No Refund, Only Exchange
For local orders, KOKO offers exchanges only. We do not offer refunds on local purchases. If you are not satisfied, you may request an exchange for a different size, color, or style of equal or lesser value, subject to availability.
Exchange Eligibility
To qualify for an exchange:
- Item must be in original condition
- Unworn, unwashed, unused, and undamaged
- All tags and packaging intact
- Request within 15 days of delivery
- Only one exchange per order
Original Condition Requirements
Unworn
No stains, marks, odors, or wear.
Unwashed
No washing, ironing, or treatment.
Tags & Packaging
Must be intact and original.
Free From Damage
No tears, stains, or defects.
Accessories Included
All extras must be returned.