Frequently Asked Questions
How can I place an order?
You can place an order directly through our website:
https://kokoretail.com/
Select your items, choose size or color, and add them to cart. Proceed to checkout and enter your details including address and payment information. Once confirmed, your order will be processed immediately.
https://kokoretail.com/
Select your items, choose size or color, and add them to cart. Proceed to checkout and enter your details including address and payment information. Once confirmed, your order will be processed immediately.
How will I know that KOKO has received my order?
Once your order is successfully placed, you will receive a confirmation via email, SMS, or WhatsApp confirming that your order has been received and is being processed.
What should I do if I do not receive an order confirmation?
Please check your spam or junk folder first. If you still have not received confirmation, contact our support team.
Phone/WhatsApp: 0326 0005656
Email: sale@kokoretail.com
Phone/WhatsApp: 0326 0005656
Email: sale@kokoretail.com
Does adding an item to the cart reserve it?
No. Items are only reserved once the order is successfully placed at checkout. Cart items may become unavailable due to high demand.
What are the delivery timelines?
Local orders: 3–5 working days
International orders: 10–15 working days
Delivery times may vary due to stock availability, courier delays, holidays, or peak sale periods.
International orders: 10–15 working days
Delivery times may vary due to stock availability, courier delays, holidays, or peak sale periods.
What are the delivery charges?
Delivery charges vary based on order value, weight, and location for local orders.
International charges depend on destination and parcel weight and are calculated at checkout or confirmed by support.
International charges depend on destination and parcel weight and are calculated at checkout or confirmed by support.
How can I track my order?
Tracking details are shared after dispatch via email, SMS, or WhatsApp. You may also contact customer support for assistance.
Can I change or cancel my order?
Orders can only be modified or cancelled before processing. Once shipped, changes are not possible. Please contact support as soon as possible.
What should I do if I receive a damaged or incorrect item?
Contact KOKO Customer Care within 24 hours of delivery with your order details and clear images or videos of the issue for review.
Can I exchange my order?
Yes, exchanges are allowed as per KOKO’s Return & Exchange Policy. Items must be unused, unwashed, and in original condition with tags attached.
Is my personal information secure?
Yes. Your personal information is used only for order processing, delivery, and customer support. KOKO ensures secure handling of all customer data.