Privacy Policy
At KOKO, your privacy matters to us. We are committed to protecting the personal information you share with us and ensuring a secure and trustworthy shopping experience.
Overview
This Privacy Policy explains how KOKO collects, uses, stores, and protects your personal information when you use our website or services. By using our website, you agree to this policy.
Website
Official Website:
https://kokoretail.com/
This policy applies only to KOKO’s official website and communication channels. We are not responsible for third-party websites linked from our platform.
Information We Collect
- Full name
- Contact number
- Email address
- Billing & shipping address
- Order & payment details
- Purchase history
- Customer queries and feedback
- Communication via WhatsApp, email, phone, social media
- Browsing activity and product interactions
- Device & technical information (IP, browser, OS, location level)
- Cookies and tracking data
Cookies
Cookies are used to improve browsing experience, remember preferences, and analyze website performance. You may disable cookies in your browser, but some features may not function properly.
How We Use Your Information
- Order processing and delivery
- Customer support and communication
- Payment verification and fraud prevention
- Marketing and promotional updates (where allowed)
- Improving website and customer experience
- Legal and compliance requirements
Data Protection
We take reasonable security measures to protect your personal data. However, no online system is 100% secure, and users should keep their login and payment details confidential.
Sharing Of Information
- Courier & logistics partners for delivery
- Payment processors and banks
- Fraud prevention services
- Customer support providers
- Legal authorities when required
Marketing Communications
We may send updates about offers, new arrivals, and order-related notifications. Service messages cannot always be opted out while orders are active.
Opt-Out Options
You may opt out of marketing messages anytime:
- WhatsApp: 0326 0005656
- Email: sale@kokoretail.com
Customer Rights
Customers may request access, correction, or deletion of their personal data, subject to legal and operational requirements.
Third-Party Links
We are not responsible for privacy practices of third-party websites linked from KOKO. Users should review their policies separately.
Contact Information
- Website: https://kokoretail.com/
- Phone/WhatsApp: 0326 0005656
- Email: sale@kokoretail.com
Policy Updates
KOKO may update this Privacy Policy from time to time. Continued use of the website indicates acceptance of any changes.